'find the level of SLA with this number of agents SLQueued = 1 - C * Exp((TrafficRate - Server) If SLQueued < 0 Then SLQueued = 0 If SLQueued >= SLA Then Count = Maxlterate ServiceTime / AHT) через Skype ▼ Google Переводчик «Marini л*« ||яй|:|им pyi;i;t»a С)«(1г;|>ида|ьты1 »